A pivotal component of the SUPAWOOD manufacturing process is ensuring that completed orders are packed and delivered to site in the best possible way. We take exceptional care to make sure that your consignment arrives in pristine condition, on time and in a manner that addresses the needs of those accepting the delivery and undertaking the product installation.
In this blog our packaging and delivery methodology is outlined by our two production co-ordinators, Daniel Beattie and Reza Keyvan.
Daniel explains just how detailed and efficient our packing procedure is:
“Our pallets have been specially designed for SUPAWOOD’s needs and are much stronger than normal pallets. Instead of the standard 1200 size we have had our pallets made to 1250 which allows just that little extra room around the product. We also put a thermal covering over the actual pallet to prevent any water or moisture coming in from beneath.”
SUPAWOOD have meticulously integrated packaging into the last stage of our production. By doing this, we limit the time the finished product is on the factory floor awaiting pickup, hence limiting the likelihood of the product getting damaged.
Each item is individually wrapped and then clearly labelled with their position in the project as shown in the site drawings, then put directly onto a pallet in their install sequence. The individual labelling of each item is recorded in a packing checklist that also clearly states the drawing reference numbers for each item on the pallet.
Once the pallet is full, the entire loaded pallet is wrapped in black plastic and boards securely applied to cover the top and sides of the whole. After the boarding is applied the whole is wrapped again in black plastic and fully labelled for logistics.
Our labelling includes a special care label that outlines the vulnerability of the content of the pallet, how it is moisture sensitive, and the care requirements needed during transport. Another label states the delivery address, batch number and total number of pallets in the consignment. Not only is delivery documentation including the full content checklist attached to the outside of every pallet, but second copies are also securely placed inside.
The client also receives a digital copy of this documentation as well as related shop drawings. This manner of providing a full documentation record makes it so much easier when the consignment arrives onsite as it is clear on the outside of each pallet what it contains and where in the project to content needs to be put. Unpacking it is also made easy as each item is clearly marked to a reference in the documentation which relates back to the project’s shop drawings and plans.
Some project orders require custom packaging to provide extra care. Such a project was the Australian Defence Force Academy (ADFA) in Canberra which was a challenging project as it involved the delivery of large and costly panels. To make sure the curved panels maintained their shape during transit, foam was packed between the panels and then to further protect them special boxing was constructed around them on the pallet. Great care was also taken to label this consignment, so the installation order of the panels was very clear once delivered onsite.
Reza explains how the delivery and logistic challengers are to overcome to make it easy for all involved:
The site logistics are taken into account right from the beginning as soon as the order is placed. Once manufacturing has begun, we can establish lead times and set delivery dates. With larger projects this may involve timetabling several stages for delivery so that there is not too much onsite to cause obstruction to the working environment. Therefore, the order in which the panel are manufactured, packed and delivery is really important to correspond with what is need for installation at particular points in the stages of the project.
We start the delivery process by doing a thorough assessment of the site for logistic problems such as difficult access, equipment requirements and live environment consideration. Packing and delivery will be determined by these factors and executed accordingly. For example, we had a small project that should have only been one pallet of panels but because of restrictions onsite it was easier for the client to have the panels packed onto three smaller pallets.
SUPAWOOD therefore works very closely with the client to make sure that delivery is tailored exactly to their needs and where possible to their budget. We keep an open mind so we can make flexible arrangements to ensure what is needed onsite is there when it should be and in perfect condition, clearly labelled to make the installation run like clockwork.
Our packaging and delivery methodology has been greatly appreciated over many projects. Clients have commented on how easy and time efficient this method is and how it enables smooth, on time delivery, unpacking and installation.
We want to reassure you that every care is taken with your order through every process. At SUPAWOOD we take pride in providing a complete service from concept to completion to bring your dreams into reality a smoothly as possible.